Useful information
What should I bring to my appointment?
Our experienced and professional staff will ensure your appointments are efficient and beneficial. To assist you, we have prepared the following checklist for your first appointment.
If you have a chronic pain condition, please make sure that you bring the following:
- Referral letter from your GP or specialist
- All x-rays, scans, nerve studies and other test results
- A list of your medications
- Any questions you may have relating to your condition
- Your Medicare card and Veterans’ Affairs card (if applicable)
- Your private health fund details (if applicable)
- If you are a WorkCover patient, you must bring all contact details for your insurer and your claim number. If you do not have a claim number, you are responsible for paying for the consultation at the time of your appointment.
If you are a wanting to register on the Queensland Opioid Treatment Program, it is essential that you bring the following:
- The contact details (name of pharmacy, address, phone and fax numbers) for a local pharmacy that is prepared to undertake dosing for the Queensland Opioid Treatment Program. This will require you to introduce yourself to the pharmacy prior to your appointment and ensure the pharmacist is willing to provide your dosing service. If you are experiencing difficulties in finding a pharmacy, please contact our reception staff who can provide some guidance.
- A list of your medications
- Any questions you may have relating to the program and your rehabilitation
- Your Medicare card
- Your private health fund details (if applicable)
Billing information
Consultations
Our medical specialists charge private fees.
Our reception staff are able to provide costs for initial and follow up consultations at the time of making your appointment. Medicare rebates are available for all consultations.
We ask that all consultation fees are paid on the day of your appointment.
Fees can be paid by cash, cheque or credit card (excluding American Express and Diners.)
Cancellations/Re-scheduling appointments
If you need to cancel or re-schedule your appointment, please do so at least 24 hours ahead of your appointment time. You may incur a cancellation or failure to arrive fee if this does not occur.
Prescription fee
Our medical specialists charge a fee to write prescriptions outside of consultations. Patients are encouraged to check the status of all essential prescriptions before your consultation in order to minimise the charging of this fee and the writing of prescriptions outside consultation times. There are also certain medications and specific circumstances where this service can not be provided.
The prescription fee does not apply to any patients who are participating in the Queensland Opioid Treatment Program as the consultation fees cover the monthly provision of all necessary prescriptions.
Inpatients
Our medical specialists participate in “no gap” arrangements with most private health funds, meaning the health funds are billed directly for any consultations our medical specialists have with patients while they are inpatients. If you have any queries about this, please do not hesitate to contact our reception staff.
Confidentiality
All information you provide during your consultations with our medical specialists, and any registration processes, is completely confidential. Personal information provided will never be disclosed, or otherwise transferred to any third parties without your consent or explicit instructions, unless legally required under relevant legislation.
All of our clinical digital information is protected by secure firewalls and stored in secure databases with online information exchange occurring via encrypted channels. Our policies and procedures comply with the Commonwealth Privacy Act 1988.
Contact us
TEL: 07 3155 3848
FAX: 07 3155 3849
With the assistance of our friendly staff we will be able to cater to your needs and provide further information on parking and public transport.